Roberto Cavalcanti is an Azure Database Senior Support Escalation Engineer with Microsoft CSS, working as a Technical Advisor for the Azure Database Global Technical Support team. He is a database specialist with over 20 years of experience. Roberto is passionate about SQL Server customer support, focusing on helping Microsoft improve its database products, and customers to make the most of their Azure Database implementations. He has been supporting Azure SQL Database since its inception, when it was still called SQL Azure. Roberto has written many articles about Azure SQL Database for MSDN/TechNet, SQL Magazine, and has been a speaker for Microsoft in internal and external events such as TechReady, Microsoft Insights/TechEd, SQL Saturday. He has delivered SQL trainings to many Microsoft SQL professionals in multiple countries in the Americas, and in Europe. Roberto is based at the Microsoft Support Center in Las Colinas, Texas, USA.